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From paper-based chaos to AI-assisted dispatch in 5 weeks
A 200+ employee logistics company was struggling with manual dispatch processes, disconnected systems, and declining customer satisfaction. Their NPS had dropped 15 points in 12 months.
Legacy dispatch system with no API, 3 disconnected CRMs, paper-based driver manifests, and a customer service team operating at 34% first-contact resolution.
Scored assessment across 5 operational pillars
7 systems mapped with integration analysis
Key performance indicators measured pre- and post-engagement
“We had no idea how much operational drag we were carrying. The audit didn't just show us the problems — it gave us a concrete path to fix them. The quick win alone saved us 40 hours a week.”