Methodology | Neural Rebel Operational Intelligence Audits

Our Methodology

A battle-tested four-phase process that transforms operational complexity into actionable intelligence — typically completed in 4-5 weeks.

Pre-Engagement

On-Site Discovery

Analysis

Deliverables

1 weekRemote — before on-site

Engagement charterInterview scheduleDocument checklist

1 weekOn-site — full immersion

Interview transcriptsProcess mapsSystem inventoryCX journey mapQuick win candidates

Monday

Stakeholder Interviews

Executive leadership interviews, organizational structure review, strategic priorities mapping.

Tuesday

Process Observation

Frontline shadowing, workflow walkthroughs, bottleneck identification, tool usage patterns.

Wednesday

Systems & Data Deep-Dive

Technology stack audit, integration mapping, data flow tracing, redundancy flagging.

Thursday

Customer Experience Review

Call listening sessions, ticket sampling, journey mapping, NPS/CSAT analysis.

Friday

Synthesis & Quick Win

Preliminary findings debrief, quick win identification, stakeholder alignment session.

2 weeksRemote — deep analysis

AI Readiness ScorecardArchitecture diagramROI modelGap analysisPriority matrix

1-2 weeksWeek 4-5 — delivery

Executive BriefTechnical RoadmapQuick Win (deployed)Metrics DashboardStakeholder Deck